Complaints Policy
We at Asset Finance.Co.Uk.Limited T/As Mint Asset Finance are committed to providing products and services of the very highest standards
If you have any cause for concern, or if you feel that we haven’t lived up to your expectations in any way, we will do our best to resolve this to your satisfaction.
Submit Complaint
If you have a complaint you can also contact us at:
Complaints Officer
Asset Finance.co.uk.Limited
32 Nobel Square
Burnt Mills Industrial
Basildon Essex SS13 1LT
Phone us: 01268 385877
Email us: info@mintassetfinance.co.uk
When getting in touch with us, please be sure to include the following information:
- your name and address
- your customer / agreement / account number/finance company
- a telephone number & Email address if you would like us to call you
- details of your complaint or concerns.
Upon receipt of your complaint we will send you an acknowledgement within 5 working days. We will aim to resolve your complaint as soon as possible, but if we are unable to do so by the end of eight weeks after receipt, we will write explaining why we are not in a position to send you a final response letter and indicate when we expect to be in a position to provide one.
If you’re still not happy
If we are unable to fully resolve the complaint within eight weeks, or you are not happy with our final response you may be able to refer the matter to the Financial Ombudsman Service.
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Free phone: 0800 023 4567
Low-cost phone: 0300 123 9123
Call from abroad: +44 20 7964 0500
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk/businesses/resolving-complaint/ordering-leaflet/leaflet