{"id":93,"date":"2020-09-07T20:21:52","date_gmt":"2020-09-07T20:21:52","guid":{"rendered":"https:\/\/mintassetfinance.co.uk\/?page_id=93"},"modified":"2022-05-04T17:54:02","modified_gmt":"2022-05-04T17:54:02","slug":"complaints-policy","status":"publish","type":"page","link":"https:\/\/mintassetfinance.co.uk\/?page_id=93","title":{"rendered":"Complaints Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"93\" class=\"elementor elementor-93\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cd8858f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cd8858f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5bd0b70\" data-id=\"5bd0b70\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6c2de7f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c2de7f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1862c65\" data-id=\"1862c65\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a460afa elementor-widget elementor-widget-heading\" data-id=\"a460afa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-887a756 elementor-widget elementor-widget-text-editor\" data-id=\"887a756\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We at Asset Finance.Co.Uk.Limited T\/As Mint Asset Finance are committed to providing products and services of the very highest standards<\/p><p>If you have any cause for concern, or if you feel that we haven&#8217;t lived up to your expectations in any way, we will do our best to resolve this to your satisfaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b751c9 elementor-widget elementor-widget-text-editor\" data-id=\"0b751c9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Submit Complaint<\/h2><p>If you have a complaint you can also contact us at:<\/p><p>Complaints Officer<br \/>Asset Finance.co.uk.Limited<br \/>32 Nobel Square <br \/>Burnt Mills Industrial <br \/>Basildon Essex SS13 1LT<\/p><p>Phone us: <a href=\"tel:01268 385877\">01268 385877<\/a><br \/>Email us: <a href=\"mailto:info@mintassetfinance.co.uk\">info@mintassetfinance.co.uk<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-702ff41 elementor-widget elementor-widget-text-editor\" data-id=\"702ff41\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When getting in touch with us, please be sure to include the following information:<\/p><ul><li><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight );\">your name and address<\/span><\/li><li>your customer \/ agreement \/ account number\/finance company<\/li><li>a telephone number &amp; Email address if you would like us to call you<\/li><li>details of your complaint or concerns.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c462b79 elementor-widget elementor-widget-text-editor\" data-id=\"c462b79\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Upon receipt of your complaint we will send you an acknowledgement within 5 working days. We will aim to resolve your complaint as soon as possible, but if we are unable to do so by the end of eight weeks after receipt, we will write explaining why we are not in a position to send you a final response letter and indicate when we expect to be in a position to provide one.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-78ed087\" data-id=\"78ed087\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d60564a elementor-widget elementor-widget-text-editor\" data-id=\"d60564a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>If you&#8217;re still not happy<\/h2><p>If we are unable to fully resolve the complaint within eight weeks, or you are not happy with our final response you may be able to refer the matter to the Financial Ombudsman Service.<\/p><p>Financial Ombudsman Service<br \/>Exchange Tower<br \/>London<br \/>E14 9SR<\/p><p>Free phone: <a href=\"tel:08000234567\">0800 023 4567<\/a><br \/>Low-cost phone: <a href=\"tel:03001239123\">0300 123 9123<\/a><br \/>Call from abroad: <a href=\"tel:+442079640500\">+44 20 7964 0500<\/a><br \/>Email: <a href=\"mailto:complaint.info@financial-ombudsman.org.uk\">complaint.info@financial-ombudsman.org.uk<\/a><br \/>Website: <a href=\"https:\/\/www.financial-ombudsman.org.uk\/businesses\/resolving-complaint\/ordering-leaflet\/leaflet\" target=\"_blank\" rel=\"noopener\">www.financial-ombudsman.org.uk\/businesses\/resolving-complaint\/ordering-leaflet\/leaflet<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints Policy We at Asset Finance.Co.Uk.Limited T\/As Mint Asset Finance are committed to providing products and services of the very highest standards If you have any cause for concern, or if you feel that we haven&#8217;t lived up to your expectations in any way, we will do our best to resolve this to your satisfaction.&hellip;&nbsp;<a href=\"https:\/\/mintassetfinance.co.uk\/?page_id=93\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Complaints Policy<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-pagebuilder-full-width.php","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","footnotes":""},"class_list":["post-93","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mintassetfinance.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/93","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mintassetfinance.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mintassetfinance.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mintassetfinance.co.uk\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mintassetfinance.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=93"}],"version-history":[{"count":9,"href":"https:\/\/mintassetfinance.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/93\/revisions"}],"predecessor-version":[{"id":992,"href":"https:\/\/mintassetfinance.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/93\/revisions\/992"}],"wp:attachment":[{"href":"https:\/\/mintassetfinance.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=93"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}